Refund and Returns Policy

Last updated: [Date]

1. Introduction

Better By Bike ("us", "we", or "our") operates shop.betterbybike.co.nz (the "Site"). This Privacy Policy outlines how we collect, use, maintain, and disclose information collected from users ("you" or "your") of the Site. Your privacy is important to us, and we are committed to protecting your personal information.

2. Information Collection

We may collect personal information when you visit our Site, place an order, subscribe to our newsletter, or fill out a form. The types of personal information we may collect include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (for orders)

3. Use of Information

We may use the information we collect for the following purposes:

  • To personalize user experience: We may use information to understand how our users as a group use the services and resources provided on our Site.
  • To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions: We may use the information users provide when placing an order only to provide service to that order.
  • To send periodic emails: We may use the email address provided to send information and updates pertaining to orders. It may also be used to respond to inquiries, questions, and/or other requests.

4. Protection of Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

5. Sharing Personal Information

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

6. Third-Party Websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

7. Changes to this Privacy Policy

We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed your acceptance of those changes.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Better By Bike
4 Buckingham Street
Arrowtown
Otago 9302
Email: [email protected]
Phone: 0277245378